The recent batch of retailers' earnings offers insights into the success that retailers are achieving in connecting the online and physical store, better known as omnichannel which was first coined around 2010. Many retailers were slow to invest in required technologies until 2020 when the COVID pandemic temporarily forced physical stores to close and/or limit hours of operation, e-commerce purchases jumped, and last-mile delivery providers struggled to deliver goods on time to consumers.
Last-Mile Success - Closer and Faster
Last-Mile Success - Closer and Faster
Last-Mile Success - Closer and Faster
The recent batch of retailers' earnings offers insights into the success that retailers are achieving in connecting the online and physical store, better known as omnichannel which was first coined around 2010. Many retailers were slow to invest in required technologies until 2020 when the COVID pandemic temporarily forced physical stores to close and/or limit hours of operation, e-commerce purchases jumped, and last-mile delivery providers struggled to deliver goods on time to consumers.